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Nokia will hand-deliver new batteries

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South African Nokia users, whose phones are affected by the global battery recall, will have their new batteries couriered to them.  

The company announced last week that 46-million BL-5C batteries manufactured by Matsushita could overheat while the phones are charging and become disconnected.
Network operators, who sell the majority of cellular phones on behalf of Nokia, have been advised that customers will have their new batteries delivered to them via DHL.
Customers who suspect their batteries may be affected by the recall are invited to go to the Web site www.nokia.com/batteryrecall and enter their battery's 26-digit identity code.
Should their battery be part of the recall, customers will be asked to complete their address details and a new battery will then be shipped to them.
Should a user not have Internet access, they can visit the retail outlet where they bought their instument, where the same procedure will be followed by the sales staff.
Customers using a retail outlet can choose to have their batteries delivered to their own address, or to the shop.
Included with the new battery is a stamped, self-addressed envelope which users are asked to use to return their old battery to Nokia where it will be disposed of in a safe and environmentally-friendly way.
Nokia SA's Tanya Steenkamp says there are still no figures available regarding the number of phones affected by the recall in South Africa.
However, she stresses that the fault will not cause any damage or injury to users.
Steenkamp says DHL will soon receive stocks of replacement batteries and start dispatching them to South African users who have registered to receive them.