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Quintica Q-Campus sets high standard for ITIL V3 training


IT professionals looking to take the lead with the recently released version 3 of the Information Technology Infrastructure Library (ITIL), can look to Quintica's Q-Campus for proven coursework to get up to speed and gain the competitive advantage.

That's according to Nina Viall, head of Q-Campus which is the training division of service management specialist The Quintica Group.
"ITIL V3 is substantially different from its predecessor, with a broadened focus which adds Service Strategy and Continual Service Improvement to the existing ITIL standards of Service Design, Service Transition and Service Operation," she says.
As a result, she explains that the transition from V2 to V3 is a challenging one which requires practitioners to familiarize themselves with a more complex framework for service management which more accurately reflects IT service delivery in practice.
"We have therefore designed our coursework with this detail and the required depth of understanding of both business and technology in mind."
She says the organisation introduced its ITIL Foundation Course Version 3 some 6 weeks ago. Demonstrating the effectiveness of its in-house designed coursework, all ten candidates who took the online ITIL V3 exam achieved passes, achieving an average score of 81,3%.
The demanding study regime which is dependent on candidates including home study with formal sessions includes simulations and other activities to demonstrate 'in the field' scenarios, while the participation of Quintica's subject matter experts who designed the course material provides a solid grounding on the principles and practice of ITIL V3.
"There is a strong focus on really understanding and delivering what the customer requires in terms of IT service delivery," says Viall.
The early availability of the coursework already, she believes, provides an opportunity for IT professionals who have opted to lead the way with the new standards for service management.
Q-Campus is one of the first ITIL training providers in the world to be certified by the United Kingdom-based APM Group, which specialises in the accreditation and certification of organisations, processes and people, within a range of industries and management disciplines. Additionally, the organisation is Africa's first with senior IT Service Management professionals who have achieved the ISO20000 international standard for IT Service Management.
The Quintica Group is focused on Service Management solutions that are based on and around CoBit, ITIL, eTOM, ISO20000 and Six Sigma practices, offering Service Management training, strategic consulting services and holistic Service Management capability, such as complete Service Desk outsourcing, and world-leading service management software solutions.