South African company, Roan Systems has reached its 10-year milestone; a decade that has seen the company grow from humble beginnings to one of the country's leading providers of high-end and automated end-to-end printing solutions.
The company's client base today includes some of the foremost manufacturing organisations in the country, with Roan providing among others, critical high-volume production printing, safety, lock-out and tag-out solutions. The company resells, repairs and maintains all major brands of printing equipment.
Since Roan's inception, it has established a national footprint with offices in Johannesburg, Cape Town and Durban. The company has also grown its business beyond the country's border to include the sub-Saharan Africa region.
Roan Systems was formed by four members that had a technical services background who saw a gap in the market for niche printing solutions with the backup and support that is usually required.
"Starting off in a garage and a kitchen full of printers was a humbling experience. For the first year we printed barcodes just to stay afloat, fortunately we had a few loyal customers such a Foschini, who believed in us and supported our vision and business," says Frikkie Koegelenberg, MD at Roan Systems.
Roan entered the market to supply industrial print solutions including bar code and RFID printing and managed to maintain its focused and specialist role within in the industry. However, the company has recently expanded into the front office automation market. Complementary to the company's product offering, it has in the last 10 years also developed a tool that drives down Total Cost of Ownership; saving important client expenditure.
"As a company we endeavour to provide our clients with specialist and expert service, building critical partnerships with them as we go along. As a result we've retained 99 percent of our client base, which is undoubtedly indicative of their loyalty and our service offering," says Koegelenberg.
Roan is now broadening its service offering to also include front-end printing systems. The company was recently appointed an authorised reseller of Toshiba's range of copiers. Future plans include expanding its branches in the continent and capitalising on opportunities that the African market presents.
The company also has made the transition to black economic empowerment (BEE) with a shareholding restructure that will see Roan Systems play a more prominent role in new markets such as parastatals and Government.
Important milestones for Roan Systems include:
* 1997 – Roan Systems opens its doors
* 1997 – Roan Systems expands with branches in Cape Town and Durban
* 2004 – Roan Systems joins EAN South Africa as a member
* 2005 – Roan Systems joins the EPC Global South Africa as a member
* 2006 – Roan Systems obtains GSI Alliance Partner Accreditation
* 2007 – Roan Systems goes BEE and includes Toshiba multi-function devices as part of its offering, moving the company into the front office automation space.