T-Systems has become the first South African ICT company to receive the SANS (ISO) 20000 certification, the international standard for IT service management.
Receiving the certificate was CEO of T-Systems Mardia van der Walt-Korsten, who comments: “Being the first ICT company to receive this certification makes me immensely proud, I hope other companies follow our lead and also go through the rigorous accreditation process; it is good for the industry.
“T-Systems has helped set a new standard in quality management and this is a substantial contribution to the ICT sector,” said
Frank Makamo, General Manager of Service and Regional Affairs at the South African Bureau Standards (SABS), adds: ”From the SABS perspective, it was a challenging and exciting time being associated with T-Systems in their quest for SANS 20000 certification. The process was rigorous and required a strong commitment from T-Systems.
"We laud their achievement of being our first SANS 20000 certified company,” he says.
First published in 2005, the ISO 20000 Standard promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. ISO 20000 was initially developed to reflect best practice guidance contained within the Information Technology Infrastructure Library (ITIL) framework, but has been expanded to support other IT Service Management and approaches including Microsoft Operations Framework. It consists of a specification for IT Service Management and code of practice for service management.