ATIO has been selected by Prime Cure to install and maintain Nortel Contact Centre 6.0 for its call centre.
ATIO is South Africa’s largest privately owned provider of contact centre solutions and services with more than 21 years of experience in this specialised field.
“We have benefited from partnering with ATIO on our telephony and call centre solutions as well as our call recording platform. We receive excellent service from them and they always come up with innovative solutions to our challenges. The Nortel products they have implemented, have so far exceeded expectations and we look forward to a long and mutually beneficial partnership with ATIO," says Kenny McLellan, IT manager at Primecure.
Prime Cure is an accredited managed healthcare organisation providing services to more than 36 medical scheme options, 350 employers and a total of a million people from across South Africa every year.
“The advantage for Prime Cure to run their Contact Centre on Nortel’s Contact Centre 6.0 platform is that it is a comprehensive solution offering that allows for speech and self-service, unified messaging, expert anywhere, multimedia and virtual contact centers enabling Prime Cure’s contact centre to do business with customers consistently anywhere, anyway and anytime,” says Neville Quinton, business unit executive at ATIO.
Phase one of Prime Cure’s contact centre consists of the Nortel Contact Centre 6.0 Module running on a Nortel Succession 1000M platform capable of supporting 3 300 call centre agents and up to 22 000 IP users on a single platform.
Bundled with the call centre solution ATIO provided Prime Cure with a voice recording solution from Witness Systems for quality monitoring purposes.
ATIO’s Nortel business unit falls within ATIO interactive division which focuses on contact centres, self-service automation, workforce optimisation, converged networks, unified communications, mobility and IP telephony.
Nortel is a recognised leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect critical information.