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SAS improves fraud protection for HSBC

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SAS has launched SAS Fraud Management, a new real-time, card fraud detection system based on its enterprise intelligence platform. The system was developed together with HSBC and is currently implemented in the US, conducting fraud checks on HSBC’s US credit card transactions in real time, improving protection for HSBC’s customers.

Designed from the outset to handle credit and debit cards on a global scale, SAS believes that it is the most complete fraud detection system available today.
Using SAS Fraud Management, HSBC has improved fraud detection, false positive rates and fraud case handling efficiencies. Customers benefit from improved fraud protection on every card transaction, while the software actively reduces losses that cost the industry $4,84-billion last year.
Customer service is improved through the reduction of contacts regarding potentially fraudulent transactions, whilst HSBC delivers improved fraud protection to its customers.
SAS Fraud Management enables HSBC to uncover fraudulent transactions more quickly and with greater accuracy. The system reviews HSBC’s card transactions, alongside other changes in customer behaviour, and delivers a real-time decision to proceed with the transaction or seek customer clarification regarding its authenticity. By optimising the accuracy of decisions, HSBC improves operational efficiency and fraud protection for every customer.
Specific benefits achieved by HSBC in the first three months of implementation include:
* An 87% increase in the number of data items processed, including card transactions and customer information, with a corresponding reduction of 12% in the mainframe processing overhead. This has resulted in a 53% decrease in the mainframe processing cost per data item.
* A 30% decrease in the computing resource cost of processing card transactions flagged as potentially fraudulent.
* A 10% increase in efficiency by agents investigating potentially fraudulent cases when compared to the proprietary case management system.
* Reduced IT support costs following the elimination of three software applications.
SAS believes that fraud detection and prevention is an increasingly important objective across the financial services industry and, given the success of SAS Fraud Management within HSBC, SAS is today launching the solution to the wider financial community.
In a consolidated industry-wide effort to tackle card fraud, SAS’ aim is to create a consortium of financial institutions to unite and benefit from sharing their fraud knowledge and developing further applications using SAS Fraud Management.
As demonstrated by HSBC, SAS Fraud Management enables organisations to actively combat fraud and will help change the face of card fraud management.
Derek Wylde, head of group fraud risk at HSBC, says: “Our success with this partnership and with SAS Fraud Management shows that SAS understands and shares in HSBC’s long-term goals and can work with us to deliver improved solutions. In a constantly changing fraud environment, SAS technology helps us keep ahead of criminals. We believe the SAS solution takes us a significant way forward in our fight against fraud.”