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Aspect Software gains Leaders Quadrant

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Aspect Software has been positioned in the Leaders Quadrant in all three regions analyzed by Gartner for its 2007 Contact Center Infrastructure Magic Quadrant reports, which includes North America, EMEA and Asia Pacific.

According to Gartner, “leaders are high-viability vendors with broad portfolios, significant market share, broad geographic coverage, a clear vision for how contact center needs will evolve and a proven track record for delivering contact centre products.
"They are well-positioned with their current product portfolio and are likely to continue to deliver leading products. Leaders do not necessarily offer the best-of-breed solution for every customer requirement.
"However, overall, their products are strong and often include some exceptional capabilities. Additionally, they provide solutions that offer relatively low risk.”
Jim Foy, president and CEO of Aspect Software, comments: “We believe that being positioned in the leaders quadrant by Gartner in each of the three regions demonstrates that Aspect continues to address the ever-evolving needs of contact centres, which has been our strategy for success throughout the last 34 years.
“We have a broad understanding of where the contact centre market is moving and we’re developing solutions like Aspect Unified IP that provide greater flexibility and reduced complexity or our latest offering, PerformanceEdge, which is helping contact centers consider everything and then take immediate action by maximizing the resources available to them.”