ihotdesk, an ICT company with offices in Cape Town and London, has won the UK's National Outsourcing Association’s (NOA) Offshoring Operation of the Year Award.
ihotdesk, which acts as the outsourced IT department of clients including Revlon and Hugo Boss, sent part of the company to South Africa because of its appeal as an outsource destination.
According to Matthew Ohlson de Fine of ihotdesk South Africa, the company won the award because of the South African office’s growth, and the success of moving part of the business to South Africa.
“Taking the step offshore to South Africa was appealing to ihotdesk because of our country’s work culture, high level of IT skills and compatible time zones with the UK,” he says. “By opening an office in Cape Town, we were able to lower our operational costs, offer new services to our clients, and avoid shortage of skills in UK market.”
Ohlson de Fine says that ihotdesk was accustomed to working as a virtual business and was an early adopter of voice over IP (VoIP) technology, making it easy for the company to set up an offshore office. ihotdesk also has a large contingent of South African employees in the London office, and therefore understood the South African market.
The NOA awards recognise the efforts of companies or people who have shown excellence in the field of outsourcing. The NOA is the UK’s only outsourcing trade association, representing outsourcing end-users, vendors and other companies which support outsourcing.
The awards, now in its fourth year, feature 16 categories, encompassing every area of outsourcing and attracting hundreds of applications. ihotdesk joined 16 leading outsourcing specialists at the glittering awards ceremony in central London on 18 October 2007.
ihotdesk opened offices in Cape Town in 2005, and chose the Bandwidth Barn, a Cape-based business accelerator for IT companies, as its home.
“We couldn’t have done it without the Bandwidth Barn,” says Ohlson de Fine. “With its low bandwidth costs, affordable office space in the middle of town, access to meeting rooms and support from management, the Barn makes it easy for start-up companies to get off the ground.”
Odette Potter, GM of the Bandwidth Barn, adds: “We’re delighted to play our part in helping local IT businesses achieve success. This achievement by ihotdesk is testament to the fact that SA has the skill and the drive to achieve success on a global stage.”