Dicoll interactive, an advanced IBM business partner, and IBM have entered into a strategic relationship for the supply and implementation of self-service solutions to government and corporations in South-Africa.
Kevin Kitchin, retail store solutions brand manager for IBM, South & Central Africa, says the relationship with Dicoll is a mutually beneficial one and enables the IBM customer to draw on the expertise of an advanced IBM business partner with specific expertise in its chosen field.
“Dicoll Interactive has the ability to find the required business case for the deployment of Self Service technology through its consulting division, with the focus on return on investment and value add as part of the customer’s strategic business objectives.”
IBM’s mainstream kiosk product the Anyplace Kiosk has already been deployed in all the the Virgin Active Gyms across the country with great success.
Dicoll Interactive, a six-year-old established BEE business, offers custom built touch screen based self service to the corporate, retail, Telco, government and ticketing markets. The company has five major divisions namely, strategic consulting, sales, infrastructure support services, product design and systems management.
Jan Beukes, CEO of Dicoll, says the IBM Anyplace Kiosk product is ready to fulfill most South African market requirements. "Dicoll will customise the touch screen software and integrate into the customer’s systems but will always design a end product that achieves a measurable business purpose”
The companies’ customer base currently includes Vodacom, Incredible Connection, Computicket, and the Dept of Environmental affairs amongst others.
Dicoll Interactive and IBM will be implementing their strategy for the development of the Self Service Technology business in 2008.