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BCX engages with SMMEs in SmartXchange


Business Connexion (BCX) has opened an office in Durban's successful small, medium and micro enterprise (SMME) incubation centre for new ICT businesses – SmartXchange. 

This initiative is an extension of the company’s enterprise development program aimed at engaging SMMEs in long-term, mutually beneficial relationships to deliver appropriate, cost-effective services to clients.
Bruce Krebs, who heads up Business Connexion’s office at SmartXchange, says: “Many larger ICT organisations make the mistake of entering into agreements with smaller companies purely to meet transformation targets or the requirements of large tenders. In doing so, they fail to recognise the business benefits of entering into long-term partnerships with SMMEs.”
Krebs argues that smaller players are able to offer diversity, agility and niche expertise, which are not always leveraged when they are engaged in opportunistic and ad-hoc relationships by larger players.
It is the recognition of these strengths, and to overcome the challenge of finding, nurturing and keeping the diverse skills required to support a vast array of solutions, that underpins Business Connexion’s decision to establish a presence at SmartXchange.
At the same time, SMMEs do not always have the critical mass or reputation to be considered for large, complex deals. This is where larger players like Business Connexion are able to leverage their brands, capacity and systems to benefit SMME partners.
Krebs says that this approach could redefine the service and support model used by major ICT services providers. “The traditional single supplier model is being replaced by a single service aggregator approach, which harnesses the value of multiple co-ordinated relationships to deliver the full spectrum of services expected by clients.”
Krebs is passionate about the development. "The SMME sector represents the emerging business middle class. In opening an office at SmartXchange, Business Connexion is making the case for incubating SMMEs to unlock the diversity of skills available to the ICT industry while meeting client needs," he says.