Avaya has achieved significant growth in the number of end users it supports at mid-sized sized companies worldwide, having added about 7-million mid-market end users across the globe in the last three years.
Avaya cites the Unified Communications Call Control report (Q2 2007) from Canalys, which specialises in delivering market data, analysis and advice to the world's leading technology vendors. Canalys tracked the number of Avaya users between 2005 and 2007. The Avaya portfolio for mid-sized businesses includes solutions such as Unified Communications solutions and customer service applications.
Jorge Blanco, vice-president: solutions marketing at Avaya, says that mid-sized businesses are driven to manage costs while increasing employee productivity and growing their customer base.
"Clearly, adding 7-million customers over the last three years to our existing customer base is a significant milestone for Avaya. It solidifies Avaya¹s leadership position in the mid-market and positions it well for the future as the company increases its focus on this market segment."
Avaya has also announced the updated release of MultiVantage Express, a complete mid-size business communications solution that integrates core applications into an affordable package that's simple to use.
MultiVantage Express 2.0 offers price reductions of more than 30% and includes built-in contact centre software that enables companies to improve customer service and a conferencing feature.