South Africa has become the ninth country where the BT HP Alliance is being formalised, following the success of a $450-million Anglo American outsouring deal that the companies are handling together – and with a number of further deals expected imminently.
Formed in May 2004, the BT HP Alliance addresses the global trend towards strategic outsourcing and the convergence and integration of IT and Communications platforms.
The Alliance provides networked IT services with BT leading on communications services such as WAN and LAN, while HP meets the desktop management and IT needs.
“We believe that the BT HP Alliance proposition is highly appropriate for the South African market given that South Africa is fast becoming a key participant in the global economy,” comments Lucy Dimes, BT’s Global MD of the BT HP Alliance.
“South African companies now have a unique opportunity to adapt to changing competitive or market conditions by consolidating service providers while enhancing business efficacy and managing costs.”
In forming the Alliance, BT and HP invested in a new combined global infrastructure – Integrated Services Delivery Platform, which has created efficiencies of scale and innovation, improved service delivery capacity and created access to the latest technology in a low-risk way for customers. The platform is an ongoing investment and is entering its second version.
Building upon the services and the same standard of excellence achieved in each other’s organisations, BT and HP have developed Unified Infrastructure Services proposition, one of several propositions. It encompasses a combined managed service for desktop, voice and data networks, and data centre services with a single services provision for communications and IT.
The BT HP Alliance is one of the few such alliances to have proved highly successful. By mid-2007, it had 41 customers and had written over $2-billion.
One of its global customers is Anglo-American, the Alliance’s biggest win to date. The value of the Anglo-American deal, signed in February 2007, is worth approximately $450-million for a seven-year contract, and involves the outsourcing of the company’s global voice services, data centre operations and end-user workplace management. Integrated services were embedded in the project from day one.