Unisys's Australian subsidiary has signed a contract with the Australian Department of Defence to provide a range of IT support services to 460 Defence locations across Australia.
The contract, with an initial term of five years following a transition period of an estimated 18 months duration, has a value estimated at approximately $225-million (US), with the potential for two future contract extensions, each of two years duration.
Under the contract, Unisys will provide a range of IT support services, including network security and infrastructure support, server and desktop support to all sections within the Australian Defence Force. Unisys will also standardise IT support processes nationally. These IT services support key operations of defence, including the Australian Defence Force.
Tony Henshaw, Asia Pacific vice-president: Global Outsourcing and Infrastructure Services at Unisys, says: “We are very pleased to have been chosen for this important project with the Department of Defence. We look forward to supporting the Australian Defence by providing IT services on a national scale that are designed to be robust, flexible and highly secure and we are focused on moving quickly to implement a smooth and effective transition.
“Unisys and its personnel will be required to undergo the same security clearance processes as Defence personnel. Unisys has been an ongoing member of the Defence Industry Security program for nearly 10 years, membership to which requires conformity to Australian Government and Department of Defence security requirements,” he adds.
Under the contract, Unisys anticipates streamlining IT support services nationally by resolving second and third level helpdesk queries faster and more effectively. Unisys also plans to improve coordination and consistency of IT processes nationally, so that the 460 Defence locations will receive the same high quality level and speed of service. These measures are expected to help reduce the cost of IT operations for Defence while providing improved services.
The contract continues a string a recent major wins for Unisys with the Australian public sector. In the last two years, Unisys has signed a contract with the Department of Immigration and Citizenship (DIAC) for the delivery of selected IT services including a single dedicated service desk, secure gateway services, end to end user computing services and cross functional services.