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The rise of the Kenyan call centre market


The ICT group at Frost & Sullivan will be hosting its first quarter analyst briefing on the Kenyan call centre market on 13 March 2008 at 2pm GMT / 4pm CAT. Participants from South Africa will be able to dial in on a toll-free number.

Kenya is a late-comer to offering call centre services in Africa, however the market is set to experience significant growth in the next seven years.
"Kenya is well positioned to become a noteworthy call centre market,” notes Frost & Sullivan Research Analyst Spiwe Chireka. “The country has implemented unique initiatives that, together with the cost attractiveness of the market, are likely to see Kenya becoming a formidable participant in the global call centre outsourcing arena.”
Highlights of this briefing will include an analysis of the current status of the market and the factors expected to fuel growth. The briefing will also offer a discussion on the opportunities available to equipment vendors and investors.
The briefing will benefit current and potential market participants, BPO industry organisations and call centre equipment and technology suppliers. Operators in other markets will also be able to benchmark their market's performance and practices against those of the Kenyan market.
Those interested in participating in this interactive teleconference should send an email to Patrick Cairns – Corporate Communications at with the following information: full name, company name, title, telephone number, e-mail address, city, state and country.  The registration details will be emailed to you upon receipt of the above information.