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How green are contact centers today?

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The ICT Group at Frost & Sullivan will be holding a complimentary analyst briefing presentation on the ‘green’ practices of contact centres. The online discussion will take place on Wednesday 19 March 2008 at 19h00 CAT. Participants from South Africa will be able to dial in on a toll-free number.

The briefing will examine company-specific initiatives that are underway to save energy, recycle waste, use green cleaning materials and manage a full spectrum of green technologies and attendant policies. Although the discussion will focus primarily on the North American market, the best practices presented will be of international interest.
Highlights of the briefing will include a comprehensive look at ‘green’ efforts being undertaken in both brick and mortar and virtual call centers. The analysis will benefit CEO’s, CIO’s, contact center executives, customer service directors, managers and planners by discussing drivers, emerging trends, restraints, technologies and best practices in implementing ‘green’ operational policies.
"The political attention and public scrutiny for ‘going green’ in contact centers is quickly moving from talk to action,” observes Frost & Sullivan Strategic Analyst Michael DeSalles. “Frost & Sullivan believes that contact centers that are plowing forward with Earth-friendly initiatives with CIO/CEO support, will do so with an eye toward making business and environmental sense.”
To participate in this interactive briefing, please email Patrick Cairns at patrick.cairns@frost.com  with your full name, company name, title, telephone number, e-mail, address, city and country. Upon receipt of the above information, a registration link will be e-mailed to you.