The use of tools to manage desktops, notebooks, and mobile devices is widespread in European enterprises and, as IT infrastructure continues to grow and diversify in the number and type of devices needing support, client management is becoming critical to controlling and maximizing investment value in IT infrastructure.
This is according to an IDC survey, which points out that, although client management practices were present in 90% of enterprises surveyed, many enterprises faced problems delivering value through their approaches and were plagued with high costs in basic management tasks such as inventory, patch deployment, software deployment, and asset management.
"Driven by increasing concerns over security, compliance, and IT complexity, client device management is an issue that is not only on the minds of IT infrastructure executives, but also IT directors, CIOs, and business stakeholders," says Matthew McCormack, consultant at IDC's European Systems Group.
"Client device management tools and practices are widespread but enterprises continue to face big challenges in gaining real value and savings because of high integration costs and suboptimal success rates."
In 2008, client device management will continue to play an important role in the framework of IT infrastructure management, and new solutions aim to correct many of the old problems of the past such as interoperability with other infrastructure and security tools.