subscribe: Daily Newsletter


Aspect Software gets contact centre award


Aspect Software has received Unified Communications Magazine’s 2007 Product of the Year Award for Aspect Unified IP,  an all-in-one, IT-ready solution that powers the company’s Unified Communications for the Contact Center strategy.

Aspect Unified IP unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform.
The 2007 Unified Communications Product of the Year Awards distinguish those companies that have developed ground-breaking advancements in UC technologies in the past year.  
Aspect Unified IP was recognized for delivering all the capabilities to extend the contact centre into the enterprise, helping organizations reduce the time it takes to get calls to knowledge workers, to record those calls for quality of service, and provide reports to gauge the success of each interaction.
Aspect Software supports unified communications for the contact center strategies with current versions of Aspect Unified IP, a comprehensive session initiation protocol (SIP)-based voice over IP (VoIP) unified contact centre solution, and PerformanceEdge, the industry’s first complete contact center optimization suite.
The company will also release new versions of Aspect Unified IP and PerformanceEdge to deliver interoperability with unified communications software products including Microsoft Office Communications Server 2007 to enhance collaboration between the enterprise and the contact centre.
“Aspect Software has proven it is committed to quality and excellence while addressing real needs in the marketplace.  Unified Communications is pleased to grant a 2007 Product of the Year Award to Aspect Unified IP,” says Rich Tehrani, TMC president and editor-in-chief of Unified Communications Magazine.
“We’re proud to honor the company’s hard work and accomplishments and look forward to more innovative solutions from Aspect Software in the future.”
The recognition from Unified Communications Magazine came the same week that Aspect Software and Microsoft announced a global strategic alliance to bring unified communications (UC) to the contact centre.