IQ Software Engineering, a division of The IQ Business Group, has developed a bespoke software solution for FNB that enables the bank to boost the management of its home loan commissions.
Previously, FNB managed the commissions manually, making the payout of commissions vulnerable to human error as well as taking a lot of extra man hours.
The Smart Client-based system not only streamlines the process for commission payments, it allows for traceable and audited calculation of all payments and identifies possible duplicate payments. It also allows for the recovery of past over-payments. In addition, it provides outputs that can be used as input into other systems while giving FNB a competitive turn-around time for processing commissions.
“The development of the FNB Home Loan Commissions system has enabled us to streamline and improve our overall process efficiency and enable us to improve our relationships with external parties due to improved business relationship," says Mark Sclanders, head of FNB Home Loan Products.
With ease of use and good response times a high priority in the development of the system, IQ delivered a system that continued to provide the Excel-like abilities users were accustomed to.
“With .NET Framework version 2 and CSLA as the business domain framework, the system was given an Office 2007 look and feel. In line with FNB corporate policy, the database utilised was Microsoft SQL Server 2000,” explains Biase De Gregorio, delivery manager at IQ Software Engineering.
“The system – which FNB says has already paid for itself – has been able to increase business volumes significantly, freeing up staff to focus on exception handling.”
IQ Software Engineering is continuing to enhance the system with additional functionality and it is now going into its third release with future releases already in the pipeline. In addition, the company has provided FNB with a SLA (Service Level Agreement) support model to look after and sustain the solution into the future.