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Siemens enhances service delivery, introduces OpenScale

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Siemens Enterprise Communications has announced significant enhancements and a new brand name – OpenScale – for its professional and managed services portfolio. Also, the company will invest significant resources in strengthening its existing global service infrastructure and accelerating its capabilities for delivering software-based, Unified Communication (UC) services. 

According to Fred Maurus, divisional manager: Technology Management and Marketing, Siemens Enterprise Communications, the investment plan will introduce a consistent workflow environment across the Siemens networked global service infrastructure, a new global customer portal and new tools for proactive network monitoring.
“The initiative will also substantially improve customer visibility of global service performance, increase speed of resolution, and provide a global Service Management platform for the design and delivery of IP-based Unified Communication environments,” Maurus says.
Siemens’ direct presence in more than 50 countries, extensive third-party management capabilities and ITIL-based portfolio constitute one of the strongest delivery capabilities among global communication service providers. Siemens expects that the introduction of the OpenScale brand, portfolio architecture and ‘pre-packaging’ of professional and managed services, together with the service investment programme, will further strengthen its global service delivery differentiation, as well as enable customers to easily select appropriate services.
The company’s UC services investment plan features the creation of a new Centre of Competence model for the global delivery of unified communication, security and Customer Relationship Management (CRM) consultancy and integration services, together with new facilities to build and pre-test global VoIP and UC solutions prior to final rollout.  
The plan will also introduce a global portal for UC real-time service performance monitoring and management, together with a consistent workflow environment across Siemens’ global network of Service Centres, Network Operation Centres and Solution Support Centres.
“Siemens is dedicated to delivering Unified Communications solutions and our global services portfolio enables our customers to embrace the latest technology with a high degree of confidence,” Maurus says. “Our new investment underlines our service commitment to our customers, together with realising a world-class delivery infrastructure for software-based communications."