Lexmark International announces the appointment of Smart Box Support Services, a subsidiary of the Sizwe Africa IT Group, to manage Lexmark’s after sales support to its national customer base.
Smart Box Support Services was awarded a long-term partnership contract after being invited to quote for the business with the strategic objective of standardising Lexmark South Africa’s service delivery standards to its global model.
“We are aware of the important role our technology plays in our customers’ business. We required a partner who shares our passion for excellent and consistent service delivery,” says Branislav Zivkovic, MD of Lexmark South Africa. “We congratulate Smart Box Support Services, and look forward to build a successful partnership with them."
Smart Box Services will be delivering Lexmark’s on-site service, maintenance, installation and training through their footprint that covers the whole of South Africa.
“We are confident that our industry experience will deliver the high expectations set by Lexmark,” says Shawn Nortje from Smart Box Support Services. He adds that Smart Box Support Services assures clients that consistent business processes are applied across the organisation, allowing them to deliver on Lexmark’s service level agreements.