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Foster-Melliar focuses on business service management

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The growth of human capital within a South African context forms the cornerstone to the development of skills and abilities that are needed to sustain and enhance the South African economy. 

“Within the IT industry, effective BSM is absolutely crucial in the establishment of a globally acceptable service standard that is aimed at optimising, supporting and enhancing business functions within a technological environment that is constantly changing and evolving,” explains David Anderson, CEO of Foster-Melliar.
This is one of the core issues that Foster-Melliar will be focusing on as part of the company’s participation in the annual Human Resources Development Africa 2008 expo.
Foster-Melliar is a wholly owned subsidiary of Simeka Business Group and one of South Africa’s leading Business Service Management (BSM) solution providers.
“Various training organisations spend hours compiling training courses that are relevant and designed to fulfil a specific training need in its industry.  It is however, a known fact that a large amount of delegates never implement what they have learnt into their work environment.
"Foster-Melliar believes that the process of transformation doesn’t end after the training session is concluded.  It is often needed to facilitate training by going one step further in terms of actively incorporating the knowledge that delegates attain into their daily work routine by means of consulting and mentoring methods,” says David.
The purpose of training is to enhance and streamline the work process, and in order to achieve that target it becomes necessary to follow through on the concepts that are cultivated through training.  
“Change is a process that takes time to come to fruition.  The task of ‘change’ is often overwhelming in terms of the sheer magnitude of the process, and a helping hand will go a long way to ensure that these processes are implemented correctly, with the least amount of disruption from a business perspective,” explains David.
These principles epitomise the ethos of Foster-Melliar, essentially distinguishing the training provider in terms of its unique offering that effectively transforms the simple art of training into a powerful tool that is designed to benefit the organisation.
“Investment in human capital is not a task that should be performed with the focus of facilitating a mere tax claim at the end of the financial year, but is rather a tool to be used in the enhancement of the organisation’s return on investment.
"Effective human resource development is therefore the ultimate key that unlocks the door to development and success."