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Genesys names 2007 award-winning partners


Genesys Telecommunications Laboratories, presented its 2007 Partner of the Year awards to members of the Genesys Partner Program at the G-Force annual user conference in Berlin, Germany.

Eleven companies in EMEA were honoured as 2007 Partners of the Year, for their respective regions. Awards are based on partner growth initiatives and how well partners take advantage of opportunities for collaboration with Genesys during the previous year.
* Best EMEA Partner 2007: France: NextiraOne
* Best EMEA Partner 2007: Italy: Accenture
* Best EMEA Partner 2007: Spain: Telefonica Solutions
* Best EMEA Partner 2007: UK: BT
* EMEA Innovation Partner 2007: UK: Dimension Data
* Best EMEA Partner 2007: Belgium: DDM Consulting
* Best EMEA Partner 2007: Netherlands: Siemens
* Best EMEA Partner 2007: DACH: TietoEnator
* Best EMEA Partner 2007: Africa region – Intelleca
* Best EMEA Partner 2007: Middle East & Balkans – Intracom
* Best EMEA Partner 2007: CEE region – NextiraOne Czech
The winners invested a significant amount of resources toward joint customer service solutions, including working on joint planning and execution with Genesys to influence revenue. In addition, each award winner aligned its strategies with Genesys to deliver comprehensive and dynamic contact centre solutions that integrate seamlessly and provide a high level of end-user customer satisfaction.
"The Genesys Partner Program provides a framework for partners to leverage our technology leadership in order to increase their own market share and value," says Paul Segre, president and CEO, Genesys. "Each of our winners this year clearly went above and beyond to motivate the market to adopt new ideas, facilitate joint technology offerings with Genesys and develop integrated solutions for the marketplace."
There are five tiers in the Genesys Partner Program, each with a specific set of benefits, training, joint marketing and certification requirements. Commensurate with each partners' investment, Genesys provides enhanced access to Genesys technology, education, and sales and marketing support. The end result allows partners to build strong relationships with Genesys and Genesys customers while gaining experience and adding references.