The South African government and business process outsourcing (BPO) industry has invested time and effort in marketing the country as a preferred BPO or contact centre destination. This could soon become a reality with the announcement of a new multi-service Point of Presence (PoP) which has been established in Johannesburg by Tata Communications in association with Neotel.
The PoP integrates with the Neotel’s domestic Next Gen network and IP/MPLS backbone for national and regional connectivity.
As part of an arrangement with Neotel, South Africa’s first converged communications network operator, the PoP will connect through Tata Communications’ global network to cover 600 cities in 50 countries and onwards to customers in over 200 countries.
“This is a massive breakthrough for telecommunications in South Africa,” says Stefano Mattiello, Executive Head of Enterprise Group at Neotel. “The relationship with Tata Communications also provides direct access to one of the world’s largest private sub-sea cable networks which translates directly into the much-wanted bandwidth South Africa has been asking for.”
Claude Sassoulas, MD: Europe & Africa – Global Data Solutions at Tata Communications, comments: “This is another step forward in our commitment to expand Tata Communications’ global footprint and deliver unparalleled global network reach for our industry-leading voice and data services.
“Customers find South Africa can be an expensive place to get to. The bandwidth flexibility and reach we can now offer with our Ethernet and VPN services gives our customers the ability to connect all their South African offices in a much more economical fashion," he adds.
“South Africa is quickly becoming a favoured location for business process outsourcing and call centers,” says Genius Wong, senior vice-president: Global IP & VPN Solutions for Tata Communications. “By the close of the year South Africa will be the third largest business process outsourcing center in the world. By expanding our Ethernet and MPLS connectivity to South Africa, and our investment in the Seacom cable, we’re showing our commitment to support our customers as they expand into this burgeoning region.“
Neotel has always been outspoken about redefining the South African telecommunications market with cost effective, unconventional solutions and worldwide connectivity.
“By launching this multi-service PoP to connect to Tata Communications’ global network, we will leverage their extensive telecoms expertise to bring international standard services to South Africa,“ says Mattiello.
Neotel has been delivering world-class voice and data services since 2006. The service portfolio consists of high-speed internet, MPLS VPN, Metro–E, WiMax access, network management and hosting services to customers in South Africa.
“Looking at global connectivity needs of South African organisations, the next logical services extension was to have the best of the breed international connectivity and managed services,” says Rajeev Sinha, head of products and solutions for Neotel Enterprise Group.
“The multi-service PoP gives customers access to Tata Communications’ full global suite of products, including solutions for International Voice and Data connectivity specially Global Ethernet Services, Managed Global MPLS VPN and further providing value added services e.g. Managed Security Managed Storage, Global Data Center services, Collaboration Services, and Content Distribution services,” he says.
Tata Communications plans to continue to extend its global presence, with a focus on emerging markets in the Middle East, Eastern Europe, South America and South East Asia. Recent additions to the network footprint include China, Egypt, Malaysia and the Philippines.