1time Airline has implemented Qualica Technologies’ Departure Control System (DCS) at its OR Tambo International Airport operation in Johannesburg. This is after Qualica was given the thumbs up by the de facto global provider of IT business solutions and communication services to major global airports.
David Rogers, Qualica Technologies MD, says the company’s Departure Control System (DCS) has been certified with Sita and is now operational at OR Tambo. As a result, Qualica is experiencing significant interest in its low cost airline departure control platform from various airlines across Africa.
“Since Qualica’s DCS has been certified by Sita, it can be used at all Sita-accredited airports. Our DCS is the result of a rigorous development process in which it was tested by Sita and piloted by one of South Africa’s low-cost airlines at both O.R Tambo and Cape Town International Airports,” he says.
“The DCS will soon be augmented by a baggage management system (BMS), which complements the online booking platform developed by Qualica, and already in use by South African travelers. The imminent release of the BMS will enable airlines to track movement of passengers’ luggage, an ever-increasing necessity in an air travel system constantly growing in size and complexity.”
The DCS enables airlines to book passengers in electronically and create digital flight manifests. It also closes the loop in the booking process by identifying which passengers booked seats, but did not board their flights. The information from the DCS is tightly integrated to the airline operations in real time, giving up-to-the-minute reporting and management benefits to increase efficiency, which results in higher customer satisfaction and lower costs.
The DCS also allows airlines to start preparing for the self-service check-in concept currently being investigated by many airports. A self check-in service would allow travelers to book their place on the departure flight and return flight at a kiosk, without having to interact with airline check-in staff.
“Our existing online booking platform enables passengers to go to an airline’s website and book flights, a feature which has become the life blood of low-cost airlines. The platform also allows passengers who make same-day return trips with hand luggage only to check in on both the departing and returning flights online, and book their seats online in the process,” Rogers says.
“Qualica’s DCS offering is attractive to airlines because it is one of the pre-requisites for flying to a Sita-accredited airport, and the online booking platform ensures a simple, efficient booking process for passengers – a necessity in today’s competitive market,” Rogers adds.