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Siemens Medscheme contract extended to 2010


As part of the Siemens Southern Africa's overall drive to support initiatives aimed at addressing the shortage of skills in South Africa, Siemens IT Solutions and Services has launched a programme to train a further 50 candidates this year, with some selected for new areas like broadcast  engineering and SAP.

Building on a seven year partnership of service delivery, multi-vendor cooperation and a commitment to supporting Medscheme's long term strategic vision, Siemens IT Solutions and Services' contract to support and maintain the company's Information Technology (IT) infrastructure has been extended to 2010.
Zunaid Mayet, divisional managing director at Siemens IT Solutions and Services, says that what started out as a general outsourcing agreement for full voice and IT has now evolved into an IT service, support and maintenance role.
"In this capacity, our role is leaner, more efficient and focussed on enabling Medscheme to deliver the highest levels of service excellence to their members," says Mayet.
Commenting on the synergistic fit between the two organisations, he says the two organisations share a number of operational and strategic philosophies that guide the way in which they work.
"Medscheme is operated by internal service level agreements that ensure each employee has to handle a claim within a certain time frame so as to deliver on the service levels required," he says. "To do this, they need an efficient and functioning infrastructure and we have aligned our service levels to their business service levels in a very structured approach."
Siemens IT Solutions and Services manages the operation of Medscheme's IT infrastructure, ranging from e-mail, desktop and printer services, the entire Microsoft back office infrastructure, and takes care of first line support for the users through an IT service desk.
Kai Lange-Stalinski, account executive at Siemens IT Solutions and Services, says the company's service levels underpin Medscheme's service delivery, while support of the state of the art IT systems helps reduce costs and streamline processes to deliver greater efficiencies.
"Looking ahead, Siemens IT Solutions and Services is well placed to support Medscheme's plans for international expansion as well as product and service revenue diversification," he adds.