Ninzi-Connect has been named Top Performer in the Africa, Middle East and Europe region by Aspect, the world’s largest call centre solution provider, ahead of 35 Aspect partners in the region.
Ninzi-Connect is a telecommunications and contact centre solutions company that has evolved from Multi-Connect, a company with nearly 20 years’ experience in the contact centre market, with a large customer base spanning the financial, insurance, retail, communication, utility, medical and travel sectors.
The award was presented to Howard Haines, CEO of Ninzi-Connect, by Aspect’s CEO and president, Jim Foy, at the Aspect Software annual sales kick-off meeting held in Orlando in January this year.
Ninzi-Connect has been an Aspect partner since 1995, starting off with the Davox and TCS workforce management product lines (now owned by Aspect). The award recognises Ninzi-Connect’s commitment and loyalty to Aspect, as well as its status as a well-managed South African organisation.
Haines believes that Ninzi-Connect’s success in this highly competitive market is due to its commitment to adding value to its customers and the alignment of Aspect’s solutions to their individual business requirements. Allied to this is the company’s technical expertise, as witnessed by several technical excellence awards presented to it in previous years.
"Our focus is to constantly drive new business opportunities and to maintain competent and skilled resources, which results in excellent customer service," he says.
"Systematic channel management further assists in maintaining high-quality relationships."
Aspect Software regional sales director – Africa, Henry McCracken, says Aspect Software views this as a very prestigious award within the Africa, Middle East and Europe regions.
"As top performer, Ninzi-Connect has proven and demonstrated that it has the capability in supplying, delivering and satisfying its customer’s requirements, with Aspect Software’s comprehensive Contact Centre product suite, throughout the African region.
"I am delighted with Ninzi-Connect’s performance and have no doubt that the company will continue to grow, add value and deliver the world class service and support that made it the number one ‘Top Performer’ this year," he adds.