T-Systems, the business customer division of Deutsche Telekom, will manage the communication between all Negotiated Benefits Consultants (NBC) locations in South Africa during the next five-years. The value of the contract is R50-million.
T-Systems in South Africa has developed an integrated solution, adapted to the customer, with an optimal network and adapted to a future data flow over an IP platform. In the future global multimedia, language, IP-supported workflows and e-mail run parallel on one IP-platform.
The solution developed by T-Systems is based on MPLS (Multiprotocol Label Switching) network which will connect the five national NBC offices in Sandton, Durban, Cape Town, Port Elizabeth and Polokwane. This network includes data and Voice over Internet Protocoll (VoIP) transmission advanced services, and the net becomes optimal utilised.
Definite data types will preferred and fewer important data types in the background transport. Future IT-supported business processes, e-mail and the utilisable of internet run parallel over the firmed IP-net.
Additionally, NBC has South African-wide access to the captive intranet and to collaboration platforms.
The contract will be managed according to a co-management model to ensure continuous alignment of services provided with the NBC strategy and the pro-active participation of all stakeholders.
Mardia van der Walt-Korsten, CEO of T-Systems in South Africa, says the deal is highly significant as it complements the strong focus and leading position that T-Systems holds in the insurance industry.
“It also fits the T-Systems client profile of acquiring clients that have strong growth prospects and want to spread their wings to new territories. In this regard, our “follow the client” strategy is very advantageous for a company such as NBC.”
The contract services include desktop support, hosting services, and server management services. T-Systems will also provide cross functional services, such as service desk, asset management, service delivery and account management services.
NBC executive chairman and MD Max Maisela says: “We believe that this strategic partnership between NBC and T-Systems will provide NBC with the agility and flexibility to pursue its aggressive growth strategy and to integrate new business initiatives seamlessly and rapidly.”
Van der Walt-Korsten agrees saying the T-Systems/NBC partnership is a good fit.
“NBC was looking for a true single source service provider that has a proven track record of delivery across all service lines and that is geared from a process, technology and people perspective to take accountability for the entire ICT architecture. And we fit that profile.”
With offices in Sandton, Durban, Cape Town, Port Elizabeth and Polokwane, NBC is positioned for further growth, with new branches soon to open in Lesotho and Rosslyn Pretoria. It is the first black-owned employee benefits company in South African and was established 10 years ago.
This is the second big transaction for T-Systems in South Africa this year. It was recently awarded a five year R1,8-billion contract for the supply and maintenance of a significant portion of ICT infrastructure for financial services company, Old Mutual South Africa and short-term insurer, Mutual & Federal. Van der Walt-Korsten says these deals are indicative of a strong trend starting to develop in the financial services sector to outsource information technology functions.