Bytes Document Solutions, the sole authorised distributor of Xerox products
and solutions in 24 African countries, has partnered with SCI (Service &
Computer Industries) to return Xerox products and services to the Ugandan
"SCI has a strong reputation in Uganda as an independent services provider,"
says Coenraad Ackerman, Africa operations manager at Bytes Document
Solutions. "The company has entrenched partnerships with some of the world's
leading ICT companies, demonstrating a depth of experience that makes it an
ideal Ugandan partner for us."
NCR was established in 1962, and SCI took over its Ugandan operations in
1989 and remains the sole representative for the company in the region. It
offers the full gamut of IT services, including enterprise, personal
computing, retail, security, software, power, support, and printing
"We are focused, with the support of Bytes Document Solutions, on providing
superior delivery and implementation of Xerox products and solutions to our
customers and to follow through with quality after-sales support," says
Amitava Chatterjee, project manager at SCI.
"We are committed to providing the most effective and complete solutions,
conforming to international standards, in the area of IT, for organisations
and individuals in the East African region. The Xerox equipment from Bytes
Document Solutions complements our range with the substance of a global
Chatterjee says SCI's commitment to customers has ensured 90% market share
in one area of the business, and it is recognised as the largest Dell
representative in the country.
The company employs in excess of 60 field engineers and has six service
centres spread throughout the country. The company is also ISO
Sufficient investment plans are in place to ensure the company's
infrastructure and coverage in the country meets its maintenance and support
capabilities to fully cover the market.
SCI will also make use of the Kenya Inventory Hub that Bytes Document
Solutions established earlier this year, which will enable it to service its
customers more quickly and cost-effectively. Marketing and branding in the
region will be conducted co-operatively between Bytes Document Solutions and