subscribe: Daily Newsletter

 

Managed print service reduces costs while driving up efficiency

0 comments

While traditionally catering for the printing needs of a large employee base
classically required dedicated IT resources, procurement processes and a
host of suppliers on call to replace consumables and repair faulty
equipment, enterprise printing has undergone a substantial shift over the
past five years.

John Brannigan, HP business unit executive at Faritec, says that the more
innovative organisations in the print market have started to make managed
print services available to their customers – with an extremely positive
response.
"Customers not making use of managed print services could be paying as much
as 4% of their company's turnover out on print, and simply because the
majority of the customers in this position are having to deal with a number
of different consumables and break/fix suppliers that don't truly
understanding the differences between ink and laser-based print devices," he
says. "More importantly, these suppliers don't understand how to manage a
print fleet for increased efficiency."
Brannigan says that managed print services solve all of those issues by
centralising the spend on print assets, consumables, repairs and print fleet
management, and entrusting the management of these services to an expert in
the field of print, such as Faritec.
"By drawing on a managed print service, companies can see their print costs
drop by as much as 30% per annum, a figure that represents demonstrable
value," he adds.
Talking briefly about Faritec's engagement model, Brannigan says that the
company tries to shift its customers' mindset away from printers,
consumables, paper and warranties and towards 'printing' as a service.
"We take over the management and to some extent, ownership of the customer's
print fleet, so at the outset of a managed print service deal, it's not
uncommon for us to recommend that certain devices are removed form the
customer's print ecosystem and replaced with more modern, cost effective
devices that can satisfy the needs of multiple employees at the same time,"
he says.
"We then set up policies and procedures to ensure that the devices within
the print fleet are kept healthy, stocked with consumables and repaired as a
matter of urgency if any form of breakdown occurs. In exchange, our
customers simply pay us for the number of pages they've printed across their
enterprise each month."
Outside of the clear benefit of entrusting this relatively complex task to a
set of experts, Brannigan says that external parties are generally far more
capable of curbing print abuse in the enterprise than their employers are.
"Because our end of month reporting is so granular, our customers are able
to see where the majority of their print cost is taking place in the
business, gauge whether or not this is justified and put measures in place,
if required, to reduce the print cost of a certain division or department,
or even curb abuse if there is any taking place.
"The net effect is a substantial reduction in print cost," he says. "And
because the model we've built is so flexible, we're able to tailor it to any
size of business – right from SMBs with between two and three networked
printers, through to large enterprises with thousands of networked printers
across their fleet. We're also one of the providers of this service that are
able to manage a heterogeneous fleet from a brand perspective."
Brannigan say that although Faritec only provides HP printing equipment as a
replacement to legacy equipment removed from the customer's print fleet, the
company is able to manage a fleet that consists of a mix of brands,
providing of course the equipment is still relatively current and
networkable.
"Our flexibility in this regard, as well as the dedicated focus we apply to
this area bodes extremely well for our offering over the coming years. We're
extremely bullish about the success we're able to achieve in this relatively
new market space," he concludes.