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Western Cape gears up for contact centre awards

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The Western Cape contact centre industry is gathering its feather boas,
cigars and sequins for this year's Motown-themed regional awards banquet to
be held at the CTICC next month.

The Awards, hosted by CallingtheCape and sponsored by Intelleca, recognise
excellence in the Western Cape BPO&O (business process outsourcing &
offshoring) sector and are attended by mix of government officials, Western
Cape contact centre industry leaders and service providers, and call centre
staff.
There are 252 national entries vying for the 23 awards and regional winners,
announced at the Western Cape awards banquet on 2 August, will go on to
participate in the national awards later in the year. The national awards
act as a further springboard to international award opportunities.
"The international BPO sector is forecast to grow at 50 per cent per annum
(resulting in growth of between US$50bn and $60bn) for the next four to five
years. This has opened a window of opportunity for South Africa to attract
investment, create 25 000 direct and 75 000 indirect jobs and contribute up
to R8-billion in GDP to the economy by 2009," says Sipho Zungu, CEO of
CallingtheCape.
"The awards present a fantastic opportunity for South African contact
centres to present their best locally and abroad, further promoting South
Africa as an international destination for foreign investment into our BPO&O
sector, " says Zungu.
"The Western Cape has collected a number of national awards before,
including Agent of the Year for two consecutive years, so we're looking
forward to continuing our winning streak."
People categories include manager, supervisor, agent and trainer of the
year, while the company awards category list includes, amongst others, best
customer service centre, best contact centre, best HR service provider, with
new categories for best offshore business processing/contact centre and best
design and wellness incorporated centre.