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Aspect Software acquires BlueNote Networks

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Aspect Software has acquired substantially all of the assets of BlueNote
Networks based in Tewksbury, Mass.  Terms of the transaction were not
disclosed.

The acquisition furthers the company's recently announced Unified
Communications for the Contact CenterT strategy with the addition of
IT-ready, software-based products that communications-enable business
processes (CEBP).  Leveraging the BlueNote Networks technology, Aspect
Software customers will now be able to extend session initiation protocol
(SIP)-based voice, video and other real-time interactive communication
services to enterprise users as an integral part of a service oriented
architecture (SOA).
Gartner defines CEBP as the ability to enable "communications functions to
be directly and tightly integrated with the IT systems and applications that
individuals may be working with at any time."
In its March announcement, Aspect said that unified communications for the
contact center streamlines and enhances customer-facing business processes
by providing organizations with complete visibility and control.
In addition, it enables businesses to seamlessly extend those processes
beyond the traditional boundaries of the contact center to reach knowledge
workers or subject matter experts in the enterprise in order to enhance
collaboration.
"The addition of BlueNote Networks' intellectual property allows Aspect to
further enhance the way our customers implement their unified communications
for the contact center strategies, whether they do service, sales or
collections," said Jim Foy, CEO, Aspect Software. "They will be able to
seamlessly communications-enable their processes and make these interactive,
multichannel capabilities easily available to contact centre agents and
knowledge workers alike to help companies enhance the customer experience
they deliver, increase their first call resolution rates and improve their
overall productivity."
Aspect can now deliver the features, services and tools necessary for
building and deploying real-time interactive communications as Web services
in an enterprise applications architecture.
By combining the features of Session Initiation Protocol (SIP) with Web
services, organisations will be able to drive innovation in the contact
center and across the enterprise while radically lowering the cost and
complexity of their voice, video and data services. Specifically, Aspect
customers and prospects will now be able to:
* Quickly and easily incorporate SIP-based interactive multichannel
communications into their contact centers and internal and customer-facing
business processes using industry-standard interfaces and technology
* Leverage existing IT and telephony application investments and development
resources to build and deploy communications-enabled business applications
and lay the foundation for enabling globally-reachable communication
services and integrated workflow applications.