First National Bank (FNB) has extended its mobile platform which allows users to access their accounts from a standard cell phone handset with fnb.mobi, which increases the options and features available to mobile banking customers using more advanced phones.
The bank's research indicates that the average cellphone owner uses 2,8 functions on his cell phone, including banking.
The latest enhancement introduced with FNB.mobi is a service targeted at cell phone users who have GPRS access on their network and cell phones supporting WAP 2.0 functionality.
"The FNB.mobi site is a website specifically designed for the small screens of a cellphone," says Queen Nkomo, head of mobile channel at FNB Mobile Transact Solutions.
FNB's WAP offering allows the customer to also "dial" the WAP page instead of entering the url http://fnb.mobi. By dialling *120*321*362#, a customer will be asked to enter his cell phone banking PIN (MOPIN) and a message will be sent to their cell phone that will allow the customer to enter the FNB.mobi site.
"Since many customers do not know how and where to enter a WAP url on there phone, this method will give the customer the convenience of easy access," Nkomo notes.
With FNB's WAP offering customers can make prepaid purchases such as global airtime, SMS and data bundles and electricity.