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Changes every IT organisation should make


IT organisations will be unable to meet rapidly changing business demands
simply by working harder than they have in the past, according to Gartner.
Instead they need to embrace IT modernisation as generations of technology,
skills and expectations are inevitably replaced by the next ones.

Gartner defines IT modernisation as the complete overhaul of the culture of
IT with the specific goal of developing a portfolio of processes that will
enable the IT delivery teams to close the gap on accelerating business
"Effective IT modernisation requires organisation, and we believe that the
concept of a project management office (PMO) or multiple project management
offices is crucial to organise for, and facilitate IT modernisation," says
Dale Vecchio, research vice president at Gartner.
According to Gartner, the creation of PMOs, combined with an investment in
project and portfolio management (PPM) processes and technology, can provide
enough organisation, process definition and process automation to identify
and address an expected increase and proliferation of IT artefacts needing
retirement or replacement during the next five to seven years.
Investments in a PMO and in PPM as a work management discipline can help IT
generate the visibility CIOs need to monitor network, telephony, server
hardware, storage and system management portfolios, and make effective
modernization decisions that funnel into strategic IT projects.
"A PMO can provide a common planning process with artefacts, a common
reporting process and oversight and a common IT modernisation process," says
Daniel Stang, principal research analyst at Gartner. "It brings structure
and support to evaluating, justifying, defining, planning, tracking and
executing IT modernisation efforts. It also encourages more business-side
participation in IT modernisation efforts and in the resolution of conflicts
caused by limited resources and other constraints."
Gartner analysts say that moving the PMO outside of the IT organisation
promotes its independence, removes any perception of bias and encourages the
planning of IT modernisation efforts for the sake of the wider business and
not solely for the sake of the IT organisation. This positioning of an
enterprise project management office (EPMO) – which plays more of a role in
oversight and monitoring, and has no direct project management
responsibilities – enables lower-level managers to raise any portfolio
issues related to IT modernisation programmes or projects with senior
IT modernisation represents Gartner¹s theme for closing the gap between
yesterday's IT implementations and tomorrow's IT demands in the face of the
greatest shift in IT technology skills that has been seen in the history of
computing. Gartner analysts said that strategic use of PMOs should ensure
that IT modernisation becomes an increasingly critical enabler of business