Consumers think the Vodacom and MTN are the country's best telecommunications and broadband providers, while Sentech and iBurst are seen as the worst. Telkom comes in exactly halfway.
These are some of the results of a survey conducted by consumer website MyBroadband, aimed at shedding light on how consumers view the South Africa's largest telecoms and broadband providers.
The survey was conducted with 200 tech-savvy consumers who completed an online survey in June 2008. They were asked to rank the seven main telecoms and broadband providers from best to worst.
The seven providers – all of which are in line for individual electronic communications network services (ECNS) licences from ICASA – are Telkom, Neotel, Vodacom, MTN, Cell C, iBurst and Sentech.
Vodacom was rated the top telecoms provider in the survey, followed by MTN and Neotel. Telkom came in fourth, followed by Cell C, the iBurst. Sentech was rated the worst telecoms provider in South Africa.
MyBroadband founder Rudolph Muller says the results were not unexpected.
"Vodacom and MTN's strong focus on broadband and their drive to keep abreast of a fast-changing industry by providing the latest in mobile technologies bodes well with tech-savvy consumers."
He adds that Sentech's poor service delivery and its inability to deliver on their mandate of becoming South Africa's wireless broadband champion have caused many consumers to write it off as a legitimate competitor in the retail market.