According to a survey recently carried out by Océ Business Services,
managing documents throughout their lifecycle does hold benefits for
While 90% of senior executives involved in document management agree that
managing documents throughout their lifecycle (creation to disposal) does
help improve business performance, only 12% of the surveyed executives rate
their organisation as highly effective in this practice.
These are a few of the key findings highlighted in the comprehensive report
recently issued by Océ Business Services: "A premier standard: How
organisations can elevate business performance through advanced document
management processes – including document imaging, records management,
enterprise-wide print/copy, mail and shipping, automated print/mail
workflows and legal discovery – with high value business benefits."
The executives agree that, of the six document management processes,
document imaging (paper to digital conversion) has a high impact across the
greatest range of top business goals that include reducing costs, increasing
competitive advantage, enhancing regulatory compliance and improving
customer service (along with automated print/mail workflow and records
Automated print/mail workflow (creating, printing and mailing personalised
communication) was seen to have the highest impact on driving faster time to
market. Records management was designated as having the highest impact on
improving operational efficiency.
In another key finding, a majority of survey participants indicated that
their organisations are measuring document process performance, with the
highest number of organisations measuring service level performance followed
by user satisfaction, user activity and return on investment. Survey
respondents also specified that the key benefits of measurement include
enhanced efficiency and reduced cost of document process activities.
"Executives surveyed indicate that their most urgent business goal is to
improve operational efficiency, closely followed by reducing costs," notes
Joseph Marciano, president and CEO of Océ Business Services. "The executives
see document management processes as having a high impact in meeting these
and other goals. This is particularly the case with processes such as
digital imaging, as well as methodologies such as document lifecycle
management and document performance management."
Marciano adds that in the case of document lifecycle management, most
executives realize the potential business benefits but rate their
organisations as only moderately or slightly effective in managing documents
throughout their lifecycle.
"Part of this performance gap is due to the fact that, because they are not
specialists in this area, many companies don't integrate the management of
their document processes," says Marciano. "In our experience, performance
improvement frequently occurs in companies that integrate the management of
document imaging, print, mail and records."