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Avaya customers scoop excellence awards


The recent BPO Sector awards in KwaZuluNatal saw no fewer than 13 out of the
15 of the prestigious awards being bestowed on current Avaya customers.

Hosted at the ICC in KwaZuluNatal, the awards are touted as the BPO industry
Oscars, and recognise business, service and technology excellence in a
number of categories.
With KwaZuluNatal leaving many of the other provinces behind as the
outsource location of choice, the event highlighted the commitment both of
many private sector companies, as well as the provincial government, to the
development of the province as a leading BPO destination.
This year saw a resounding victory for Avaya customers, who walked away with
nearly every single award. Winners spanned individuals working within
Avaya-powered contact centre environments, right though to those involved
with technologies, best practice service levels and the prestigious
Technical Innovation of the Year Award.
"These awards are a highlight on the Avaya calendar and the near clean sweep
our customers made at this year¹s event is testimony to the hard work and
dedication put in from our team and partners in the KZN province," says
Bridget Kelly, country manager at Avaya sub-Saharan Africa.
The BPeSA KZN Avaya winners include:
* Regional Award: The CEO Award went to Murray Donkin from Nedbank;
* Sales Agent of the Year ­ awarded to Shoukath Alli from Nedbank;
* CallForce Direct Customer Service Agent of the Year  awarded to Natasha
Ramlugan from Nedbank;
* Supervisor of the Year ­awarded to Zainool Bux from the Rewardsco Contact
* Manager of the Year ­awarded to Parries Chetty from CellC;
* Trainer of the Year (internal / in-house) ­awarded to Shantelle Lawrence
from Nedbank;
* Best QA Support Professional awarded to Trisha Reddy from the Rewardsco
Contact Centre;
* Best IT Support Professional awarded to Sagren Naidoo from Direct Channel
Holdings KZN;
* 30×30 Best SA Customer Service Centre awarded to CellC;
* Best Technical Innovation of the Year (Vendor Solution) awarded to Daly
Contact Centre;
* MBD Holding Best Outbound Campaign awarded to Direct Channel Holdings KZN;
* Best Offshore Business Processing Centre/Contact Centre awarded to
BizWorks; and
* AON South Africa Best Design & Wellness Incorporated Centre awarded to
All of the provincial winners are automatically entered into the national
finals, the winners of which stand a chance to enter the international EMEA