DigiPoS Store Solutions SA has won a contract to install a comprehensive range of moer than 2 200 retail technology systems for healthcare retailer New Clicks.
New Clicks Holdings is a specialist retail group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, Musica and The Body Shop, the group now has 500 stores across southern Africa and in 125 retail pharmacy outlets via pharmaceutical distributor, New United Pharmaceutical Distributors (UPD).
DigiPoS was selected after a rigorous evaluation process involving a team from within New Clicks as well as CEB Maintenance – independent service provider to New Clicks.
The group decided to replace the already installed DigiPoS Millenniums and PowerPoS product which was installed more than five years ago.
Lorna Powe, head of IT at New Clicks, outlines the approach taken and the reasons behind the change: "We needed to ensure that we had the best solutions to support our store roll out programme and a comprehensive technology suite across PoS systems, LCD touch screens, printers, scanners, cash draws and pole displays.
"One of our key measures was our assessment over the cost of ownership in the longer term and longevity of the technology across the estate."
New Clicks needed more than 2 200 systems across all stores and sought the practical benefits of working with a supplier who was committed as an organisation and had demonstrable expertise in the retail sector.
"We recognised there were clear advantages in working with DigiPoS who had a proven track record in design for retail technology and the advantage of knowing the New Clicks environment having worked with the Group since 1999."
DigiPoS Store Solutions specialises solely in retail store solutions and has worked and interacted with many of the world's leading retail brands. That ensured the system and peripherals being proposed was world class. The working relationship between the businesses was one of professionalism and based on working in unison to find the best solution.
Powe says the most impressive feature of the proposed system, the Retail Blade, was when the entire application software worked seamlessly when transferred from the out going DigiPoS technology platform to the Retail Blade.
"The concept of the Retail Blade being removed so easily and then system upgradeability made a great deal of sense. DigiPoS was also actually able to prove true lower cost of ownership over five years and demonstrated that their technology offered the easiest platform to support."