Bytes Outsource Services has improved its Empowerdex BEE rating from level
five (BBB) to level three (AA) as part of the Altron vision 2012 initiative.

The company is now a value-added supplier which allows its customers to
claim a total of 125% as BEE spend.
"We scored particularly well in skills development, employment equity,
enterprise development and corporate social investment," says Andrew Holden,
MD of Bytes Outsource Services.
The company, which offers ICT outsourcing, contact centre outsourcing and
resource services, scored 18,6 out of 20 for black ownership, 12,79 out of
15 for employment equity, and trained 57 learners instead of the requisite
Bytes Outsource Services commits to full workplace experience for its
learnerships and performance-dependent employment following the nine-month
process, creating a resource to feed its contact centres and engineers pool.
In addition, it embarked on a specific drive to increase its number of
disabled employees. It now employs six black, disabled staff.
Bytes Outsource Services also identifies black-owned suppliers to be added
to its supplier database on an ongoing basis.
"We approached our BEE rating improvement effort by aligning our strategies
to the new codes across all categories," says Rhona Wolmarans, HR manager at
Bytes Outsource Services. "We aim to match our operational requirements with
the codes."
Bytes Outsource Services also contributed to the Starfish charity for its
corporate social investment (CSI) initiative. Starfish is a national charity
that supports HIV/Aids orphans; Bytes has adopted the Mabopane Starfish
community and sponsored it for over a year.
"Starfish operates in black communities in rural areas and appoints a
community-based organisation to care for members of that community. The team
at Mabopane consists of three caregivers, a project co-ordinator, a
director, a nurse and a social worker. They care for 52 children from 43
homes," says Wolmarans.
"Care includes improving nutrition by creating and tending vegetable
gardens, helping children with their homework, feeding and clothing them.
Besides the financial support, our employees also visit the site and bring
additional equipment, such as education and sports kits that contain
anything from stationery to sports clothing and shoes.
"Improving this rating required continuous attention to detail in the eight
components of the code, and our HR department has done well to achieve it
swiftly and comprehensively," says Holden.