ProScan Enterprise Mobility, a member of the ProScan Group, announced that
Royal Mail has awarded Intermec a contract to provide over 25 000 rugged,
handheld Intermec CN3 mobile computers.
The Intermec CN3 mobile computers have been chosen as part of Royal Mail's
investment in new technology to modernise the business, improve efficiency
and customer service while cutting operational costs.
Commenting on the selection of Intermec, Robin Dargue, CIO at Royal Mail
Group, says: "We embarked on a series of trials across the UK late last year
to test the suitability, compatibility and benefits of a postal digital
assistant for both our customers and our staff. The feedback from both
groups was extremely positive especially when it came to ease of use of the
CN3. I am confident that our choice of Intermec, with its innovative
technology and expert team, will help Royal Mail continue to meet the needs
of its customers and improve its competitive edge in a market where
competition is increasing."
Royal Mail delivers 80-million items a day to 28-million addresses across
the UK. The Intermec CN3 mobile computer will enable Royal Mail to improve
on its current paper-based system for collecting signatures for the majority
of its tracked products, including Special Delivery and Recorded Signed For
services. A signature will be collected on the handheld device which is then
sent via GPRS wireless technology to enable sending customers to confirm
delivery, and view the signature, within 15 minutes. The CN3 mobile
computers will be rolled out to postmen and women who deliver guaranteed
delivery items by van from late summer.
As the leader of the class of small, advanced, rugged mobile computers, the
CN3, with up to four integrated radios including GPS, enables more expedient
processes for the mobile worker through 1D and 2D bar code scanning. The CN3
handheld also runs Windows Mobile which supports direct push wireless email
giving the Royal Mail users real-time connectivity with the corporate
Andrew Fosbrook, group MD of ProScan, sole distributors for Intermec
Technologies in southern Africa, commented, "Southern Africa is following
the same trends as the United Kingdom and other countries with the rapid
adoption of mobile computers to improve efficiencies across large
enterprises. The Intermec CN3 has seen a rapid adoption in the global supply
chains across couriering, retail, FMCG and transport and logistics'
environments with in-transit visibility having a significant impact on
improving customer service and revenue generation."