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Network delays cost companies

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The average IT user could be wasting at least two hours per month – between two and three days per year – on network induced delays, according to a new Dimension Data report.

The Network Performance Frustration research report surveyed 957 IT users and 267 IT decision-makers (ITDMs) responsible for managing IT networks across Europe, Australia, Central and Latin America, Far East, Middle East and Africa, and North America.
Jeff Jack, GM, Network Integration at Dimension Data South Africa says: “This figure is particularly startling when one multiplies it across an entire enterprise. In an organisation of 1000 employees, this level of lost time and productivity could be costing enterprises tens of thousands – if not more – per year."
The research, which was sponsored by Blue Coat Systems, shows that performance problems and delays run across a range of services. IT users are losing an average of 35 minutes per month on network login delay, 25 minutes per month on e-mail, and 23 minutes per month on file transfers. Lower time delays were reported in technologies like VoIP and video, but these applications have such a low tolerance for delays that any time lapse might render them unusable.
"If an employee is unable to use a certain application or technology, they might well avoid using it altogether," says Jack. "This means that not only is the original investment negated, but the user is unable to enjoy any productivity benefit that the technology was supposed to give.
“While it’s possible to make costing calculations in terms of unrealised employee time, the sunken costs of wasted application and network investment are harder to quantify, but no less important.”
The research also reveals that more than 20% of the ITDMs surveyed don’t take network performance into account when calculating Return on Investment (ROI), and a startling 23% don’t calculate ROI at all.
“Without the ability to look at ROI, a company leaves itself open to losses and costs which cannot be quantified," says Jack. "What’s more, the ROI business case for performance improving technology and solutions is both compelling and easy to prove, with a typical payback period as low as seven months.
“Enterprises need to wake up to the fact that lost employee productivity is a substantial – yet unnecessary – drain on resources," he says.