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Aspect Unified IPT wins contact centre award

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Aspect Software's Unified IPT has been recognized with the Best Supervisor and Real-time Monitoring/Reporting Capabilities in the Miercom IP Contact Center Industry Study and Product Test Review.

Miercom, a leading, independent product test center, recognized Aspect for advanced administration, recording and monitoring capabilities, and tight integrations to Unified Command and Control and PerformanceEdge.
"Aspect Software is delivering the best supervisor, reporting and monitoring capabilities in the contact center market," says Rob Smithers, CEO of Miercom. "Aspect has demonstrated its deep understanding of call center needs, especially for flexible, cost-effective IP solutions that can help supervisors and managers better monitor
productivity and optimise performance. And, through Aspect Unified IP, and complementary technologies within Unified Command and Control and PerformanceEdge, Aspect has delivered these capabilities for both small- to mid-sized businesses and large contact center environments."
Miercom highlighted a number of key differentiators for Aspect Software in its product review:
* Aspect Unified IP offers unified management and supervisor capabilities through inherent Recording and Quality Management and Unified Command and Control enterprise multi-platform/multi-vendor real-time data aggregator. Aspect does not partner with any other vendors to offer these advanced recording and reporting capabilities.
* Unified Command and Control is a unique solution that makes it possible for contact centers to centralize reporting, routing, administration, and workflow management in a single console and can operate alone or with disparate systems.
* PerformanceEdge is a leading performance optimization suite that offers tight integrations to Aspect Unified IP, as well as to other 3rd party ACDs and dialers, to allow contact centers to leverage advanced recording and speech analytics, quality management, performance management, and coaching capabilities.
"This recognition from Miercom validates that Aspect Unified IP, along with PerformanceEdge, offers exceptional real-time and historical tools that can help organizations better manage and monitor agents and applications in the call center, and ultimately save money and improve productivity," says Mike Sheridan, senior vice-president of strategy and marketing at Aspect Software.
"Really, this award belongs to all of our customers. It is their feedback that has allowed us to build innovative capabilities that differentiate Aspect in the market and give call centers the tools they need for success."