Neotel has launched its first SME product. NeoFlex, which is still pending ICASA (Independent Communications Authority of SA) approval, has been launched in partnership with channel partner Samsung Networking.
NeoFlex Voice will reduce costs and improve the quality of service currently available to small businesses in South Africa, with minimal additional capital expenditure requirement, Neotel says.
The service consists of a CDMA 1x device which connects to all new and most existing PBX systems, and can be used both for making and receiving calls. Voice quality is guaranteed as it runs on Neotel’s existing CDMA network.
As a wireless solution, there is no installation required and the service can be connected almost instantly. In addition, Samsung Networking provides and maintains the terminal equipment, which is expected to improve service quality for small businesses.
“The SME market plays an important role in the South African economy," says Mukul Sharma, head of the consumer business unit at Neotel. "With NeoFlex Voice, SMEs will benefit from Neotel’s excellent voice quality and low call rates.
"In addition, as this service can be used anywhere in Neotel’s coverage area, SME’s can open new offices and relocate existing offices in a quick and hassle free manner without having to wait for new phone lines to be installed."
Samsung Networking has been appointed as an authorised channel partner for Neotel. “With NeoFlex Voice, customers will be presented with a Service Level Agreement (SLA) from Samsung Networking which will ensure that they receive a professional and efficient service at all times,” says Sharma. “Samsung Networking has 96 communications centres countrywide and a track record in the SME sector."