Mustek, manufacturer of Mecer computers and one of the largest IT organisations in South Africa, is undertaking a national restructuring programme that will see the centralisation of the assembly and warehousing operations of its coastal branches to its head office in Midrand.
“The major benefit to our branches is that they can now focus on the sales and after-sales service functions, providing world-class service and support to our customers,” says Mustek CEO, David Kan, adding that the process will be rolled out in the Eastern Cape, Western Cape and KwaZulu Natal during the course of this year and next.
In a statement, the company says its Mecer assembly operation in Midrand underwent a $1,5-million high-tech upgrade in 2007 and currently features online quality control and barcoded identification processes all the way through the assembly and packing processes to despatch. Similarly, its warehousing operation currently comprises cost-efficient ordering, storage, and despatch of the entire range of Mustek’s product offering.
The restructuring process therefore realises major cost-efficiencies by centralizing operations to the Midrand premises, it says. In future, coastal branch customer orders will feature direct delivery to all customers from the Midrand warehouse, which will ensure streamlined, efficient deliveries. Assembly of Mecer PCs, notebooks and servers will mostly be restricted to the Midrand assembly operation for national distribution.
The restructuring process of the coastal branches, it adds, has been implemented as a result of the pilot restructuring of the Mustek Free State branch during 2008. The branch has consequently realised efficiencies from both the centralised assembly and warehousing processes, resulting in satisfied customers and staff.
The restructuring will also allow Mustek to divest of unnecessary warehousing premises at all coastal branches, which will also result in a reduction of overheads.