Blue Label Telecoms subsidiary Velociti, has signed a three-year contract with Pick 'n Pay to provide the national retailer with an outsourced call centre solution to manage the inbound customer service for Pick 'n Pay's Home Shopping channel and Boxer Stores.
The contract is in addition to Velociti's supporting Pick 'n Pay's Customer Care call centre located in Johannesburg.
Velociti consultants field inbound correspondence from Pick 'n Pay customers pertaining to a range of queries regarding customers' online shopping orders via the Pick n Pay home shopping portal. The team assists customers with log-in details, navigating the portal, the ordering process and payments. They also facilitate the accurate selection and timely delivery of online shopping orders by interfacing with the various Pick 'n Pay stores, drivers and Pick n' Pay's internal departments.
Similarly, the Velociti call centre handles all inbound customer queries for the Boxer chain of stores concerning general information, store details, product information, pricing and promotions and assisting in the timely resolution thereof through interfacing with the Boxer internal departments and the stores directly.