In a bid to grow its capacity, Metrofile has finished the expansion of the first phase its Cape Town facilities.
The expansion, part of a groupwide project to grow the capacity of the company across the country, has been undertaken in order to meet growing customer demand for offsite information and records management.
The new, 1 304 square metre warehouse, is one of seven on the Metrofile site and takes the capacity to well over 1-million boxes. The region also plans to add an additional two warehouses in the near future.
"Demand in our region for Metrofile's services has really peaked. More and more of our clients are beginning to understand the cost benefit of storing their information off-site particularly from a risk avoidance point of view," says Wayne Clarke, GM of Metrofile Cape Town. "With the completion of the expansion project, our warehouses are already filling up which is good news for business, and marks a maturity among customers in embracing the need for these services."
But it is not just boxes that customers need to store, and Clarke adds that there has been a growth in demand for the organisation's image processing services. These services include the on or off-site scanning of physical records ranging right up to size A0, as well as the conversion of analogue images such as film and MicroFiche into digital images, and the then storage of these either in Metrofile's vault or on its server.
"It is amazing that we still convert Microfiche to digital images and there is still a demand from a legal perspective to convert records into Microfiche, a specialised service we are still able to offer our customers. The need for this has been fuelled by the legalities of digital records, and what is considered plausible in a court of law, which Microfiche is," adds Clarke.
The company's Metrofiler service is also in demand, and is continually being developed. This document management system allows for a client's documents and files to be randomly stored using barcode technology, enabling accurate searches and future retrieval. In addition, clients are now able to add information to existing files and pinpoint exactly which files have reached their shelf life and are now able to be destroyed.
"We are seeing a growth in demand from small to large businesses, right through to local and national government departments for our services. Storing documents safely and securely and then calling on these whether they are in paper or tape form in a time of crisis is an expensive and risky exercise, and it is as a result of this that we have expanded our facilities to step up to the plate and better meet customer demand," says Clarke.