Sanlam has awarded its technology support outsource tender, financed over three years and worth about R100-million, to GijimaAst.
The support agreement states that GijimaAst will be specifically responsible on the end user computing (EUC) front, handling support nationally for Sanlam's desktop, notebook and printer solutions.
“Sanlam was looking for a partner in the EUC space who could deliver a complete managed desktop space,” says Derick Oosthuizen, account executive for the Sanlam group account at GijimaAst. “They required a service provider who would be available on demand ensuring that the EUC infrastructure was highly reliable."
GijimaAst was also awarded the project to install the Microsoft Desktop Management toolset, SCCM for the Sanlam group and will also be responsible for the functional operation, administration and support of the system.
“This includes aspects like software certification, distribution and management of standard desktop profiles, ensuring that up to date security and asset management processes are in place and that each PC or laptop is running the correct software," says Oosthuizen.
“GijimaAst definitely provided the best fit solution to our requirements," comments Francois Venter, executive head: IT Infrastructure Shared Services at Sanlam.
Oosthuizen adds that outsourcing becoming an attractive option for financial institutions. “The entire finance industry is facing economic crunch times and it is a support partner who is willing and able to enter on a journey of continuous improvement, demonstrating confidently and continuously how innovation can save time and money, that will continue to win the day."
Since outsourcing often demands a redesign of certain internal processes, the resultant benefits can include higher levels of flexibility, faster response times and cost savings, Venter adds.
“Sanlam had realised that standardisation to address an overwhelming range of disparate users across South Africa would be key to their realising total cost of ownership benefits in the long run,” he says.