MTN SA has migrated its primary billing system for wholesale billing to an enhanced and integrated platform, which should ensure increased processing capability and better managed data integrity through its advanced Tier 1 architecture.
Zunaid Bulbulia, chief financial officer of MTN SA, comments: “The current wholesale billing system to our trade customers such as Nashua Mobile, Altech Autopage and the like, has been replaced completely. This has been a long and complex process but we are pleased to announce that this weekend saw the successful migration to the new convergent system, following 40 hours of consistent testing, analysing, planning and processing of all the major programme components.
"The single integrated billing management system will improve our customer experience and ensure that it is on a par with international best practice," he adds.
“This migration talks to the very heart of the organisation. Our wholesale billing operation will open new opportunities to improve service to our market place and our customers, and ensure that we are better placed to meet our growing customer volume and product flexibility needs. Billing and invoicing will be more accurately and professionally executed, thereby improving our competitive advantage.
“Having spent R7-billion on extensive improvements to the MTN infrastructure during 2008, and a similar amount this year, we are gearing the organisation to offer an improved customer experience across all areas of the business," Bulbulia says.
Of this, a portion has been spent on the new billing system platform to accommodate the introduction of new products for both voice and data within a converged environment, and to enable greater business efficiency through enhanced billing convergence and system integration.
The new system has been extensively tested and has been running in parallel with the current system since July 2009, to ensure its readiness for switch-over this past weekend.
As a result, the migration thus far has been smooth and no major issues have been encountered. Howeer, in the event of teething problems, the team has proactively identified possible problem areas and put corrective measures in place.