Fusion Outsourcing and the Exigent Group were the big winner in the recent fifth annual BPeSA Western Cape Contact Centre Awards, taking home nine of a possible 21 awards, in a glitzy awards ceremony held at the Cape Town Convention Centre.
The James Bond themed banquet hosted by BPeSA Western Cape (formerly CallingtheCape) and co-sponsored by Fusion Outsourcing and Merchants recognises excellence within the BPO sector.
“The Awards acknowledged those individuals who have made an important contribution to the growth and development of contact centre industry both from a local and global standpoint,” says Sipho Zungu, CEO of BPeSA Western Cape.
Fusion Outsourcing followed up an impressive showing at the 2008 awards by taking home six awards at this year’s event; Best Manager, Customer Service Agent, Sales Agent, Offshore Customer Service – Enterprise, HR Internal and Offshore BPO Centre – Enterprise. The Exigent Group were the other major winners, taking home three including; Best Supervisor, Offshore Customer Service – Emerging and Offshore BPO Centre – Emerging.
“For any company to win six awards in such a competitive environment is a fantastic achievement and is testament to their hard work and commitment,” says Zungu.
Other winners of the night included; Direct Channel Holdings(Support IT – Individual), Mazambane Trading (Best Support Coach Professional), Old Mutual (SA Customer Service), Emmanuels Staffing Solutions(HR External), Quest Flexible Staffing Solutions (Trading Provider – Enterprise), Contact Center Dynamics & Distinct Solutions(Trading Provider – Emerging), Metropolitan Health Corporate(Technical Innovation Internal), 1Stream(Technical Innovation – Vendor), Shell Global CSC Cape Town(Non Technical Innovation – Internal), Full Circle South Africa(Non Technical Innovation – Vendor), HomeChoice (Best Outbound Campaign) and Merchants (Best SA/BPO Contact Centre).
According to Alan Winde, minister of finance, economic development & tourism for the Western Cape, the call centre industry has played a key role in the social and economic development of the province. The total economic impact of the sector is estimated to be in the region R3-billion of the gross regional product for the Western Cape.
“This industry continues to grow and much of the thanks for this success must go to the agents themselves, who continue to provide excellent levels of service,” adds Winde.