With issues of fraud and compliance of growing importance in South African business, the need for safe and reliable document transfer is greater than ever.
This is according to Craig Freer of Vox Amvia, who says this shift towards corporate governance has been driven by the establishment of a number of privacy acts aimed at protecting the consumer including; King III, Basel II, Consumer Protection Bill and Protection of Personal Information Bill.
With fax technology the most secure form of document transfer, it is somewhat surprising that most users in South Africa are not complying with these laws. This can be attributed to the fact that there are various limitations which up until now have prevented faxing from becoming fully compliant.
At present companies who want to provide their employees with personal fax numbers are limited to just 300 numbers per primary rate interface (PRI) line, so every time a company wants to add to that figure, whether it is 1 or 300 numbers, they need to purchase an additional PRI extension costing in the region of R3 000. For an SME this is not a major concern, but when you are dealing with large corporates you could be looking at costs in excess of R750 000 annually.
The other major issue with faxing is having an effective audit trail in place. Fax is primarily used for highly sensitive document transfer, which is why it is vital for any business dealing with private information to be able to track its usage.
The third problem is having your server managed externally. This once again brings in the issue of compliance; can your provider be trusted to deal with sensitive customer documentation pertaining to bank or medical records and can they really ensure 100% data privacy? The answer is probably no.
To ensure alignment with the current and incoming laws you need a provider who can deal with these three issues. Together with Rightfax technology, the Xtenda solution offers clients an auditable on site sever, with up to 15 000 personalised numbers per PRI line, which can be incorporated with the company’s current PRIs. This enables large scale organisations to give each employee their own fax number at a fraction of the cost, while still maintaining complete control over all documentation that is received and distributed.
In the US, fax services are all required to comply with both local and international privacy laws. The South African market may not be there yet, but with various new privacy laws coming into effect in 2009 and 2010, it is only a matter of time before local business will be forced to comply.