Mitel has launched Mitel business communications solutions VMware Ready, leveraging technology designed for VMware vSphere 4.
The latency challenge of virtualising voice has also been solved with Mitel Communications Director (MCD) software, the first real-time voice application designed for the VMware vSphere 4 platform.
These developments come after the two companies announced their strategic relationship in June 2009, with the intent to develop Mitel real-time voice applications that run on VMware vSphere 4.
Mitel has the following unified communications applications that are now VMware Ready and available to customers. They include:
* Mitel Unified Communicator (UC) Advanced;
* Mitel Contact Centre Solutions; and
* Mitel Enterprise Manager
Mitel's software approach offers organisations choice and flexibility in deploying unified communications solutions from the data centre with the ability to run Mitel's call control and applications on industry-standard servers in a VMware environment.
The Mitel solution leverages the VMware platform to enable organisations of all sizes to build internal clouds that transform IT into a dynamic, flexible service that delivers efficiency, control and choice within their infrastructures while dramatically lowering capital and operating costs.
The solution maximises hardware utilisation, simplifies application management, enhances applications performance, and streamlines IT's business continuity objectives.
Continuing Mitel's rollout of software solutions, VMware Ready releases of Unified Communicator Advanced, Contact Centre Solutions, and Enterprise Manager are available now. Mitel MCD on VMware will be available Q1 2010.
"Until now, the process of virtualising voice has been quite difficult,” says Andy Bull, director of Mitel South Africa. “This is mainly due to latency – while latency is accepted and even expected for certain applications, it is not an option for real-time applications such as voice.
Bull says that, together, Mitel and VMware have solved this complex challenge, and as a result, users will experience voice just as they always have, while their organisations enjoy the significant benefits of virtualising this application.
"VMware and Mitel are paving the way for virtualising voice applications so that customers can now apply the benefits of virtualisation to their unified communications strategies,” says Parag Patel, vice-president: alliances at VMware.
“With the groundbreaking performance provided by VMware vSphere™ 4 and the collaboration between our companies, customers of all sizes can capture the benefits of virtualisation for voice applications, offering greater efficiency, control and choice for customers while lowering costs and increasing resource utilisation," says Patel.